Privacy Policy

Opal Clean is a professional cleaning service operating in Houston, Texas and surrounding areas. We are the data controller responsible for the personal information we collect through our website (opalcleans.com) and booking process.

If you have any questions about this policy or how we handle your data, you can reach us at support@opalcleans.com.

We collect personal information only when it is necessary to provide our services. This includes:

• Contact information — your name, email address, and phone number, so we can confirm your booking and communicate with you about your service
• Service address — the address where you want us to clean, so we can assess your service area and dispatch our crew
• Home details — information about your home size, number of bedrooms and bathrooms, and any special requirements you share with us at booking
• Add-on selections — any additional services you request as part of your booking
• Notes and instructions — anything you tell us about access, pets, fragile items, or areas to focus on
• Payment information — processed securely through Square. We do not store your card details on our systems
• Communication records — emails, texts, or other correspondence between you and Opal Clean

We do not collect any sensitive personal data such as government ID numbers, health information, or financial records beyond what is necessary for payment processing.

We use the information we collect exclusively to operate our business and serve you well. Specifically:

• To confirm, schedule, and manage your bookings
• To communicate with you before, during, and after your service — including confirmations, reminders, and follow-ups
• To process payments through Square's secure payment platform
• To assess whether your address is within our service area
• To improve the quality and consistency of our service over time
• To respond to questions, complaints, or guarantee claims
• To send you occasional service updates or promotions, if you have opted in to receive them

We will never use your information for purposes unrelated to your relationship with Opal Clean without your explicit consent.

We do not sell your personal information to anyone, ever.

We share your information only in the following limited circumstances:

• Our cleaning crew — your name, service address, booking details, and any special instructions are shared with the cleaner assigned to your job so they can complete the service
• Square — our booking and payment platform receives your booking and payment details. Square's own privacy policy governs how they handle your data. You can review it at squareup.com/legal/privacy
• Legal requirements — we may disclose your information if required to do so by law or in response to valid legal process

We do not use advertising platforms, sell data to marketing companies, or share your information with any third parties beyond those listed above.

Your information is stored securely using industry-standard practices. We use Square's platform for booking and payment data, which is PCI-DSS compliant and encrypted in transit and at rest.

Internal records such as booking notes and client communications are stored in password-protected systems accessible only to Opal Clean staff.

We retain your information for as long as you are an active client and for a reasonable period afterward in case of any follow-up inquiries, guarantee claims, or legal requirements. You may request deletion of your data at any time — see your rights below.

Our website (opalcleans.com) is a static site that does not use cookies, tracking pixels, or third-party analytics tools. We do not track your behavior across other websites.

If you access our booking page through Square's platform, Square may use cookies in accordance with their own privacy policy.

You have the following rights regarding your personal information:

• Access — you can request a copy of the personal information we hold about you
• Correction — you can ask us to correct any inaccurate information
• Deletion — you can ask us to delete your personal information, subject to any legal obligations we may have to retain it
• Opt-out — you can opt out of any marketing communications from us at any time by replying STOP to a text or clicking unsubscribe in any email
• Portability — you can request that we provide your data in a portable format

To exercise any of these rights, contact us at support@opalcleans.com. We will respond within 30 days.

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

If we make any material changes that affect how we use your personal information, we will notify active clients by email.